Quality Department at RCF
Quality department is headed by Chief Quality Manager with assistance of three Oy Chief . Quality Managers, CMT & ACMT. RCF lays down emphasis on quality of bought out items and in-house manufactured sub assemblies & components thereby ensuring quality of the final product, i.e. furnished coach. RCF follows an elaborate system for Quality Assurance by highly qualified and experienced staff as below :
(A) Quality of shop made products is ensured by :-
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Proper process control through working Instructions, self Inspections, regular calibration of jigs, fixtures and gauges.
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Laying down the quality plans for in-process and final inspection.
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Audit inspection at sub-assembly stage.
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Root cause analysis on repeated defects is initiated.
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Production staff carryout self inspection of the work done and record results on
Self Inspection Performa's (SIPs).
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Testing and grading of welders.
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Inspection after manufacturing of Shell, Paint and furnished coach.
(B) Quality of bought out items is ensured by :-
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Procuring safety items only from approved sources. Sources of critical/ safety items are approved as per laid down procedure based on the suppliers past performance in terms of delivery and quality (vendor rating).
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Laying down the quality plans and verification of the purchased products.
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Conducting process audit at firm's premises to improve the quality of end product.
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Audit inspection of pre-inspected bought out materials.
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Regular interactions with RITES in connection with quality of bought out items.
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Ensuring proper upkeep, use & maintenance of calibration status, repair disposal and replacement of inspection equipments of M&C lab.
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Dealing with non-conforming products through Shop QC & M&C Lab.
(C) M&C Laboratory :-
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Our M&C Lab. is a full-fledged Lab. with facilities for mechanical testing, chemical testing, microstructures, radiography, testing of paints, rubbers & plastiCS, gases and environmental testing.
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Spectrograph Section is NABL accredited.
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RITES inspectors frequently use ReF lab for their inspections.
(D) Metrology Laboratory :-
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RCF has NABL accredited lab. for calibration of mechanical equipments for their periodical calibration of jigs & fixtures, templates & measuring equipments.
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Lays down the quality plans for calibration of inspection equipments to national/international standards.
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Calibration of gauges & measuring instruments of other railways.
(E) Warranty claims & Customer Service Cell :-
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Customer Complaint Cell deals with the warranty claims of coaching depots from zonal railways.
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Rolling stock certificate is an important document which is frequently used for traceability and deciding warranty replacement. R5C is uploaded timely on the CMM portal.
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RCF encourages Zonal Railways to raise warranty claims through CMM.
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Warranty complaints are also acknowledged by RCF when claims are either received through fax, SM5, email or through letters. Warranty claims are raised against the firms and a copy of the same is given to Zonal Railways.
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The firm is advised to attend to the complaints in time, otherwise the firm is penalized with severe reduction in vendor rating as follows:
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No. of days for closure of warranty
|
( 0-10 ) Days |
( 11-20 ) Days |
(21-30) Days |
( 31-40 ) Days |
( 41-50 ) Days |
( 51-60 ) Days |
>60 Days |
|
%age deduction in quality rating
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0 |
5 |
10 |
20 |
40 |
60 |
100 |
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Copy of the warranty claims raised is also forwarded to GGMIRITES or EDlQAlRD50 so that future inspections are tightened up.
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Regular meetings with RITES are also done to discuss following issues :
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Rejection made during audit inspections
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Non-conformities raised at shop floor
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Warranty complaints raised by Zonal Railways.
(F) Certificates & Credentials with Latest Version :-
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ISO TS 22163 |
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International Railway Industry Standard (IRIS) |
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ISO 14001 |
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Quality Management System |
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IS0 9001 |
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Environment Management System |
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ISO 45001 |
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Occupational Health and Safety Management System |
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ISO 3834 |
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Quality requirements of Fusion Welding of Metallic Material |
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ISO 17025 |
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NABL Accreditation of Spectro-lab under Metallurgical & Chemical Laboratory and Metrological Laboratory (Mechanical) . |
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5S |
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Modern Quality Techniques |
(G) Environment Management Awards :-
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Greentech Environment Management Award : 2018 - Platinum
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Green Co Rating - Bronze
