Quality Department at RCF

       Quality Department is headed by Chief Mechanical Engineer/Quality Assurance with assistance of Dy. Chief Mechanical Engineer/Quality Assurance, CMT, ACMT & AWM. RCF lays down emphasis on quality of bought out items and in-house manufactured sub assemblies & components thereby ensuring quality of the final product, i.e. furnished coach. RCF follows an elaborate system for Quality Assurance by highly qualified and experienced staff as below :

(A) Quality of shop made products is ensured by :-

• Proper process control through working Instructions, self Inspections, regular calibration of jigs, fixtures and gauges.
• Laying down the quality plans for in-process and final inspection.
• Audit inspection at sub-assembly stage.
• Root cause analysis on repeated defects is initiated.
• Production staff carryout self inspection of the work done and record results on
  Self Inspection Performa's (SIPs).
• Testing and grading of welders.
• Inspection after manufacturing of Shell, Paint and furnished coach.

• Procuring safety items only from approved sources. Sources of critical/ safety items are approved as per laid down procedure based on the suppliers past performance in terms of delivery and quality (vendor rating).
• Laying down the quality plans and verification of the purchased products.
• Conducting process audit at firm's premises to improve the quality of end product.
• Audit inspection of pre-inspected bought out materials.
• Regular interactions with TPI in connection with quality of bought out items.
• Ensuring proper upkeep, use & maintenance of calibration status, repair disposal and replacement of inspection equipments of M&C lab.
• Dealing with non-conforming products through Shop QA & M&C Lab.

• Our M&C Lab. is a full-fledged Lab. with facilities for mechanical testing, chemical testing, microstructures, radiography, testing of paints, rubbers & plastics, gases and environmental testing.
• Spectrograph Section is NABL accredited.

(D) Metrology Laboratory :-

• RCF has NABL accredited lab. for calibration of mechanical equipments for their periodical calibration of jigs & fixtures, templates & measuring equipments.
• Lays down the quality plans for calibration of inspection equipments to national/international standards.
• Calibration of gauges & measuring instruments of other railways.

(E) Warranty claims & Customer Service Cell :-

• Customer Complaint Cell deals with the warranty claims of coaching depots from zonal railways.
• Rolling stock certificate is an important document which is frequently used for traceability and deciding warranty replacement. R5C is uploaded timely on the CMM portal.
• RCF encourages Zonal Railways to raise warranty claims through CMM.
• Warranty complaints are also acknowledged by RCF when claims are either received through fax, SM5, email or through letters. Warranty claims are raised against the firms and a copy of the same is given to Zonal Railways.
• The firm is advised to attend to the complaints in time, otherwise the firm is penalized with severe reduction in vendor rating as follows:

• Copy of the warranty claims raised is also forwarded to GGMIRITES or EDlQAlRD50 so that future inspections are tightened up.
• Regular meetings with RITES are also done to discuss following issues :

1. Rejection made during audit inspections
2. Non-conformities raised at shop floor
3. Warranty complaints raised by Zonal Railways.

(F) Certificates & Credentials with Latest Version :-